Careers at Care – Network Engineer 2nd line

Careers at Care – Network Engineer 2nd line

Position: Technical Support Engineer (2nd Line)
Salary: £25,000 – £32,000
Location: Windsor Berkshire
Job Ref: TE02030

If you are interested in a career at Care Computers, please email your CV and cover letter to careers@carecomputers.co.uk and a member of our team will respond.

STRICTLY NO AGENCIES OR CANVASSERS PLEASE

Opportunity at Care Computers.

Care Computers are a leading Microsoft Partner based in Windsor providing IT consultancy, support, professional services, and solutions to SMB/SME clients in the Thames Valley area since 1993. With a well-established presence in our sector, we are looking to grow our technical team by adding a Network Engineer to help support our existing client base and preform network deployments.

Key Responsibilities.

You will be part of the 2nd line support team, responsible for specking and deploying advanced technical projects such as server, network and cloud deployments. In this role you will also be handling support requests escalated from 1st line in a professional and timely manner. This role is a mix of working on customer sites in person, over the phone, by email or through our helpdesk system where you will work to resolve advanced support requests and deploying new hardware for our customer base. This role requires a strong level of troubleshooting skills and knowledge of all areas of IT while also offering a great opportunity to learn new and expand on existing skills.

Working from our Windsor Office, the successful applicant will troubleshoot advanced problems with: workstations, servers, printers, networks, and vendor specific hardware and software on a daily basis.

You may be asked to complete a enhanced DBS check with list checks to work with some of our customers.

Additional Duties and Responsibilities

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Work through assigned incidents in the helpdesk suite.

Knowledge, Skills, and/or Abilities desired

The requirements listed below are representative of the knowledge, skill, and/or ability desired.

  • Strong understanding of  IPv4 / IPv6 private networking and an understanding of VLANs.
  • Interpersonal skills: telephony, communication skills, active listening & customer-care.
  • Ability to multi-task and adapt to changes quickly and diagnosis skills of technical issues.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Understanding of operating systems, business applications, printing systems, and network systems.
  • Typing skills for quick and accurate entry of details.
  • Self-motivated and ability to work in a fast environment.

Educational/Vocational/Previous Experience Recommendations

  • 5 Years or more IT management or related experience.
  • Previous experience with business migrations, specifically Azure or Microsoft 365 is preferred but not essential.
  • Hands-on experience with Windows domain environments in a business setting.
  • Experience with managing Exchange Online / Exchange Server.
  • Familiarity with PowerShell and other scripting languages.
  • Current MD-10X, MS-XXX or AZ-10X certifications preferred but not essential.

Benefits

  • Competitive salary based on experience and qualifications.
  • Full on the job training & support.
  • Fun working environment and culture with great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

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