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As businesses grow, it becomes more important to optimise the sales process. Not only does this lead to increased revenue, but it also improves the customer experience, delivering sustainable, long-term growth. As every business has their own unique sales process, their Customer Relationship Management (CRM)...
The employee experience is fundamental to a business’s long-term success. A positive employee experience leads to more engaged, productive employees that work hard to grow the business and deliver exceptional customer experiences. Although there has always been an understanding of the benefits of a positive...
As businesses across the country have made the move to hybrid work, technology should empower employees to work effectively, from anywhere, on any device. These technologies typically aim to increase productivity, collaboration and make communication easier. Some businesses have implemented several different platforms, each with...
Over the past 30 years, all businesses have gone through an era of digital transformation. The move from paper to digital has resulted in a massive increase in the amount of valuable data captured and stored. By 2025 it is estimated that there will be...
Microsoft first released their email client known as Microsoft Internet Mail and News in 1996. Since then, Outlook has gone through many changes and is now one of the Microsoft applications that most people use daily. Although it is such a commonly used application, there...
Microsoft applications have been a mainstay of businesses for many years now. Due to the wide breadth of Microsoft’s product ecosystem, there are many features included in a Microsoft 365 subscription that go unused as users simply do not know that they exist. We have...
Introduction A recent study has shown that 70% of employees are wanting flexible work options to continue once restrictions ease, and 65% are craving more in-person time with their teams. This combination of statistics show that business leaders would be wise to listen to employees and...
According to a 2017 study by SnapLogic, 90% of employees are burdened with boring, repetitive tasks throughout their workday. McKinsey, meanwhile, estimates that 40% of workers spend at least 25% of their working week on repetitive tasks. Power Automate is a Microsoft-developed tool to fully automate...
When the pandemic hit and the UK abruptly plunged into its first lockdown, many employees were left struggling with a whole range of issues; a major one being technology. Virtually overnight, employees across the world became completely reliant on whether or not their firms had...
Virtual meetings are now an integral part of business as usual for many companies, primarily due to the ongoing Covid-19 pandemic. Microsoft Teams has become a major remote working solution over the last year, enabling teams to stay connected and customer meetings to continue. Microsoft...
A business, in most cases, lives or perishes by its brand. A good visual identity can create feelings of familiarity and positivity for customers, whilst offering significant competitive advantage. It’s also about internal character though – your brand can affect how employees think of the...
It's one of the most common annoyances that we have all come to accept: Having thousands upon thousands of unopened emails weighing down your inbox and cluttering your screen. A few hundred unanswered inquiries are relatively easy to handle, but once those new messages surpass...