Compare Maintenance Contracts
Care Computers are able to support various servers, workstations, laptops, Apple-Macs, software, network and printer options. The table below gives an outline of the support we offer on the different packages.
| Option | Platinum | Gold | Silver |
|---|---|---|---|
| Response Times (within specified number of hours) | |||
| Telephonic and Remote Response | 1 | 2 | 4 |
| Onsite Engineer for Servers | 4 | 6 | 8 |
| Onsite Response for Workstations and Printers | 8 | 12 | 16 |
| Critical Microsoft and Anti Virus Updates | 24 | 36 | 48 |
| Type of Support Provided | |||
| 24/7 Support |  |
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| Telephonic and Remote Support | |
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| On Site Support | |
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| Helpdesk Portal | |
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| Assigned Account Manager | |
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| Workstation and Laptop Options | |||
| Windows 2000 Pro, XP Pro & Vista | |
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| Office 2000, 2003 & 2007 | |
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| Adware, Spyware & Malware Scanning | |
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| Server Options | |||
| MS Server 2000, 2003 & 2008 | |
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| MS Exchange Server 2000, 2003 & 2007 | |
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| Anti-Virus Software Maintenance | |
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| Anti-Spam Software Maintenance | |
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| Backup Software Maintenance | |
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| Adware, Spyware & Malware Scanning | |
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| Printer and Network Options | |||
| Networked Laser Printers | |
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| Modem, Router, Hubs and Switches | |
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| HW/SW Firewall Maintenance | |
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| Non-Microsoft Software Options | |||
| Accounting Software Assistance | |
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| Business Critical Software Assistance | |
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| Bespoke MS SQL Based Programmes | |
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| Advanced Options | |||
| Creating New and Altering User Accounts | |
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| Remote Access Support for Users | |
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| ISP (E-mail & Internet issues), Broadband & Hosting Issues | |
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| Warranty Swap-out HW & SW | |
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| Installation of New Hardware & Software | |
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| Blackberry & PDA Configuration | |
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| Regular Scheduled Visits (10+ users) | |
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