All clients are assigned an account manager who is available to advise on your account; from the supply of equipment, service level issues and any other requirements.

In addition to your account manager, you have access to our three tier helpdesk team and the Care Computers call-logging system. This means that you will always have a clear view, in real time, of how we are dealing with any IT problem you may be experiencing.

We are notified of all unsuccessful backups via email on a daily basis, where after a call is opened and is investigated by our engineers. We endeavour to ensure a good backup each week.

Access to Microsoft accredited IT professionals and Microsoft Certified Systems Engineers (MCSE), provides you with real top level expertise at a fraction of hiring on an ad-hoc basis.

Care Computers have a programme of training our engineers to constantly update their Microsoft qualifications.

Our helpdesk portal is an online ticketing system, developed to allow all parties to open, view and edit logged support calls. The system is live and available to access over the internet, and is updated in real time. Clients, account managers and engineers have secure login accounts to access the portal and it is hosted on secure web servers. www.carecomputers.co.uk/support

We support the following printer options under our Platinum and Gold Maintenance contracts:

• Networked Laser Printers
• Modems, Routers, Hubs and Switches
• HW/SW Firewall Maintenance

We support the following software options under our Platinum and Gold Maintenance contracts:

• Accounting Software Assistance
• Bespoke Critical Software Assistance
• Bespoke MS SQL Based Programs

Using the Care Platinum package allows you to budget with 100% confidence for all your IT maintenance requirements. In a challenging business environment you can manage your IT costs in a planned and risk-free manner. Costs are simply calculated by the number of computer users.

The Platinum Package is an all inclusive package, no hidden costs and no unnecessary bills. You get unlimited access to telephone, online and onsite support. We also install all software, hardware and network stations bought from Care Computers absolutely free of charge.

The following support is only covered under our Platinum Maintenance contract.

• Creating New and Altering User Accounts
• Remote Access Support for Users
• ISP (E-mail & Internet issues), Broadband & Hosting Issues
• Warranty Swap-out Hardware & Software
• Installation of New Hardware & Software
• Blackberry & PDA Configuration
• Regular Scheduled Visits (10+ Users)

Available from 18:00, 7 days a week*

Care Computers understand the importance of network uptime, and that not all businesses operate from 09:00 to 17:00. We understand that overseas networks and users need assistance at different times from UK networks.

Our Platinum clients with 10 users or more will have 24/7 support available. This service is primarily for server and network issues after 18:00 (GMT).

*Free to 10+ user networks - Available to smaller Platinum clients at an additional charge