All clients are assigned an account manager who is available to advise on your account; from the supply of equipment, service level issues and any other requirements.

In addition to your account manager, you have access to our three tier helpdesk team and the Care Computers call-logging system. This means that you will always have a clear view, in real time, of how we are dealing with any IT problem you may be experiencing.

We are notified of all unsuccessful backups via email on a daily basis, where after a call is opened and is investigated by our engineers. We endeavour to ensure a good backup each week.

Access to Microsoft accredited IT professionals and Microsoft Certified Systems Engineers (MCSE), provides you with real top level expertise at a fraction of hiring on an ad-hoc basis.

Care Computers have a programme of training our engineers to constantly update their Microsoft qualifications.

Our helpdesk portal is an online ticketing system, developed to allow all parties to open, view and edit logged support calls. The system is live and available to access over the internet, and is updated in real time. Clients, account managers and engineers have secure login accounts to access the portal and it is hosted on secure web servers. www.carecomputers.co.uk/support

We support the following printer options under our Platinum and Gold Maintenance contracts:

• Networked Laser Printers
• Modems, Routers, Hubs and Switches
• HW/SW Firewall Maintenance

We support the following software options under our Platinum and Gold Maintenance contracts:

• Accounting Software Assistance
• Bespoke Critical Software Assistance
• Bespoke MS SQL Based Programs